Tag Archives: service desk

ITSM automation and intelligence gains deliver self-service help to more users

The next BriefingsDirect IT support thought leadership discussion highlights how automation, self-service and big data analytics are combining to allow IT help desks to do more for less. We’ll learn how automation and ITSM-driven insights endow help desk personnel with … Continue reading

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Big data, risk, and predictive analysis drive use of cloud-based ITSM, says panel

This BriefingsDirect IT operations innovation panel discussion focuses on the changing role of IT service management (ITSM) in a hybrid computing world. As IT systems, resources, assets, and information are more scattered across more enterprise locations and devices — as … Continue reading

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ITIL-ITSM tagteam boosts Mexican ISP INFOTEC’s operations quality

The next BriefingsDirect IT systems performance innovation case study interview highlights how INFOTEC in Mexico City improved its service desk and monitoring operations and enjoys impressive results — an incident reduction of more than 20 percent — from those efforts. … Continue reading

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Cloud approach to IT service desk brings analysis, lower costs and self-help to BMC Remedyforce users

Listen to the podcast. Find it on iTunes. Read a full transcript or download a copy. Sponsor: BMC Software. Join Danielle Bailey and Alec Davis at Dreamforce 2012 Sept. 18-21 in San Francisco. The next BriefingsDirect discussion examines how two … Continue reading

Posted in BMC Software, data center, ERP, Help desk, Information management, mobile computing, professional services, Salesforce.com | Tagged , , , , , , , | Leave a comment