Tag Archives: ITSM

ITSM automation and intelligence gains deliver self-service help to more users

The next BriefingsDirect IT support thought leadership discussion highlights how automation, self-service and big data analytics are combining to allow IT help desks to do more for less. We’ll learn how automation and ITSM-driven insights endow help desk personnel with … Continue reading

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Big data, risk, and predictive analysis drive use of cloud-based ITSM, says panel

This BriefingsDirect IT operations innovation panel discussion focuses on the changing role of IT service management (ITSM) in a hybrid computing world. As IT systems, resources, assets, and information are more scattered across more enterprise locations and devices — as … Continue reading

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Redcentric orchestrates networks-intensive merger using advanced configuration management database

The next BriefingsDirect performance management discussion uncovers how Redcentric PLC in the UK tackled a major network management project due to a business merger. We’ll hear how Redcentric used an advanced configuration database approach to scale management of some 10,000 … Continue reading

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ITIL-ITSM tagteam boosts Mexican ISP INFOTEC’s operations quality

The next BriefingsDirect IT systems performance innovation case study interview highlights how INFOTEC in Mexico City improved its service desk and monitoring operations and enjoys impressive results — an incident reduction of more than 20 percent — from those efforts. … Continue reading

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IT operations modernization helps energy powerhouse Exelon acquire businesses

This next BriefingsDirect IT innovation discussion examines how Exelon Corporation, based in Chicago, employs technology and process improvements to not only optimize their IT operations but also to both help manage a merger and acquisition transition, and to bring outsourced … Continue reading

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Health Shared Services BC harnesses a healthcare ecosystem using IT asset management

The next BriefingsDirect innovation panel discussion examines how Health Shared Services BC in Vancouver improves process efficiency and standardization through better integration across health authorities in British Columbia, Canada. We’ll explore how HSSBC has successfully implemented one of the healthcare … Continue reading

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Mexican ISP Telum gains operational advantages via better monitoring vast network elements

The next edition of the HP Discover Podcast Series delves into how Telum in Northeast Mexico improves their ISP services delivery reliability through quality assurance and higher availability using advanced monitoring software. Listen to the podcast. Find it on iTunes. … Continue reading

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