Tag Archives: ITIL

ITIL-ITSM tagteam boosts Mexican ISP INFOTEC’s operations quality

The next BriefingsDirect IT systems performance innovation case study interview highlights how INFOTEC in Mexico City improved its service desk and monitoring operations and enjoys impressive results — an incident reduction of more than 20 percent — from those efforts. … Continue reading

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How Waste Management builds a powerful services continuum across IT operations, infrastructure, development, and processes

It’s only been a few years since Waste Management’s IT organization began rebuilding their quality assurance processes from the ground up. “Our availability scorecard was pretty bad. Our services were down. At times, we didn’t know that our services were … Continue reading

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Fast-changing demands on data centers drive need for uber data center infrastructure management

Listen to the podcast. Find it on iTunes. Read a full transcript or download a copy. Sponsor: HP. Once the province of IT facilities planners, the management and automation of data centers has rapidly grown in scope and importance. As … Continue reading

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Case study: MSP InTechnology improves network services via automation and consolidation of management systems

Listen to the podcast. Find it on iTunes/iPod and Podcast.com. Read a full transcript or download a copy. Sponsor: HP. The latest BriefingsDirect podcast discussion focuses on a UK-based managed service provider’s journey to provide better information and services for … Continue reading

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