Category Archives: Salesforce.com

Latest ServiceNow update makes turning any awkward process into a managed service available to more workers

IT service management (ITSM) has long been a huge benefit to complex and exception-rich IT operations by helping to standardize, automate and apply a common system-of-record approach to tasks, incidents, assets, and workflows. ServiceNow has been growing rapidly as a software-as-a-service (SaaS) provider of ITSM, but … Continue reading

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Cloud approach to IT service desk brings analysis, lower costs and self-help to BMC Remedyforce users

Listen to the podcast. Find it on iTunes. Read a full transcript or download a copy. Sponsor: BMC Software. Join Danielle Bailey and Alec Davis at Dreamforce 2012 Sept. 18-21 in San Francisco. The next BriefingsDirect discussion examines how two … Continue reading

Posted in BMC Software, data center, ERP, Help desk, Information management, mobile computing, professional services, Salesforce.com | Tagged , , , , , , , | Leave a comment