Category Archives: Salesforce.com

The new procurement advantage: How business networks generate multi-party ecosystem solutions

The next BriefingsDirect intelligent enterprise discussion explores new opportunities for innovation and value creation inside of business networks and among their powerful ecosystem of third party services providers. We now explore how business and technology platforms have evolved into data insights … Continue reading

Posted in Ariba, artificial intelligence, big data, Business intelligence, Business networks, Cloud computing, Deloitte, Enterprise app stores, Enterprise transformation, ERP, machine learning, multicloud, Networked economy, Platform 3.0, procurement, professional services, risk assessment, Salesforce.com, SAP, SAP Ariba, supply chain, User experience | Tagged , , , , , , , , , , , , , , | Leave a comment

Latest ServiceNow update makes turning any awkward process into a managed service available to more workers

IT service management (ITSM) has long been a huge benefit to complex and exception-rich IT operations by helping to standardize, automate and apply a common system-of-record approach to tasks, incidents, assets, and workflows. ServiceNow has been growing rapidly as a software-as-a-service (SaaS) provider of ITSM, but … Continue reading

Posted in Cloud computing, data analysis, Salesforce.com, SOA, Software | Tagged , , , , , , , | Leave a comment

Cloud approach to IT service desk brings analysis, lower costs and self-help to BMC Remedyforce users

Listen to the podcast. Find it on iTunes. Read a full transcript or download a copy. Sponsor: BMC Software. Join Danielle Bailey and Alec Davis at Dreamforce 2012 Sept. 18-21 in San Francisco. The next BriefingsDirect discussion examines how two … Continue reading

Posted in BMC Software, data center, ERP, Help desk, Information management, mobile computing, professional services, Salesforce.com | Tagged , , , , , , , | Leave a comment