Category Archives: managed services

How confluence of cloud, UC and data-driven insights newly empowers contact center agents

The next BriefingsDirect customer experience insights discussion explores how Contact center-as-a-service (CCaaS) capabilities are becoming more powerful as a result of leveraging cloud computing, multi-mode communications channels, and the ability to provide optimized and contextual user experiences. More than ever, … Continue reading

Posted in artificial intelligence, big data, Business intelligence, Business networks, Cloud computing, contact center, data analysis, data center, Enterprise transformation, Help desk, machine learning, managed services, professional services, User experience | Tagged , , , , , , , | Leave a comment

Women in business leadership — networking their way to success

The next BriefingsDirect digital business insights panel discussion focuses on the evolving role of women in business leadership. We’ll explore how pervasive business networks are impacting relationships and changes in business leadership requirements and opportunities for women. Listen to the … Continue reading

Posted in Ariba, Business networks, Cloud computing, Data center transformation, Enterprise architect, enterprise architecture, Enterprise transformation, ERP, Identity, managed services, Networked economy, Platform 3.0, procurement, professional services, SAP, SAP Ariba, social media, Spot buying, User experience | Tagged , , , , , , , , , , , , | Leave a comment

Inside story of building a global security operations center for cyber defense

The next BriefingsDirect inside story examination of security best practices focuses on the building of a global security operations center (SOC) for cyber defense. Learn here how Zayo Group in Boulder, Colorado built a state-of-the-art SOC as it expanded its … Continue reading

Posted in big data, Cloud computing, Cyber security, data analysis, data center, Enterprise architect, Hewlett Packard Enterprise, managed services, risk assessment, Security | Tagged , , , , , , , , , | Leave a comment

TasmaNet ups its cloud game to deliver a regional digital services provider solution

The next BriefingsDirect Voice of the Customer cloud adoption patterns discussion explores how integration of the latest cloud tools and methods help smooth out the difficult task of creating and maintaining cloud-infrastructure services contracts. The results are more flexible digital … Continue reading

Posted in Cloud computing, data center, Data center transformation, Enterprise architect, enterprise architecture, Hewlett Packard Enterprise, managed services, professional services | Tagged , , , , , , , , | Leave a comment

HP at Discover delivers the industry’s first open, hybrid, ecosystem-wide cloud architecture

Kicking off Discover 2015, HP today made a wide range of announcements, including industry-wide inclusive enhancements to their heterogeneous Helion cloud portfolio, new DevOps-friendly agile test automation solutions, expanded converged infrastructure offerings with partner Arista, as well as an all-flash … Continue reading

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VMware vCloud Hybrid Service powers journey to zero-cost applications for City of Melrose

Listen to the podcast. Find it on iTunes. Read a full transcript or download a copy. Sponsor: VMware. The next BriefingsDirect IT innovator interview examines how the City of Melrose, Massachusetts, plans to reduce the cost of supporting its applications … Continue reading

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