Category Archives: ITSM

Logicalis chief technologist defines the new ideology of hybrid IT

The next BriefingsDirect thought leader interview explores how digital disruption demands that businesses develop a new ideology of hybrid IT. We’ll hear how such trends as Internet of things (IoT), distributed IT, data sovereignty requirements, and pervasive security concerns are … Continue reading

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ITSM automation and intelligence gains deliver self-service help to more users

The next BriefingsDirect IT support thought leadership discussion highlights how automation, self-service and big data analytics are combining to allow IT help desks to do more for less. We’ll learn how automation and ITSM-driven insights endow help desk personnel with … Continue reading

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Big data, risk, and predictive analysis drive use of cloud-based ITSM, says panel

This BriefingsDirect IT operations innovation panel discussion focuses on the changing role of IT service management (ITSM) in a hybrid computing world. As IT systems, resources, assets, and information are more scattered across more enterprise locations and devices — as … Continue reading

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ITIL-ITSM tagteam boosts Mexican ISP INFOTEC’s operations quality

The next BriefingsDirect IT systems performance innovation case study interview highlights how INFOTEC in Mexico City improved its service desk and monitoring operations and enjoys impressive results — an incident reduction of more than 20 percent — from those efforts. … Continue reading

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