Category Archives: Help desk

ITSM automation and intelligence gains deliver self-service help to more users

The next BriefingsDirect IT support thought leadership discussion highlights how automation, self-service and big data analytics are combining to allow IT help desks to do more for less. We’ll learn how automation and ITSM-driven insights endow help desk personnel with … Continue reading

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Cloud approach to IT service desk brings analysis, lower costs and self-help to BMC Remedyforce users

Listen to the podcast. Find it on iTunes. Read a full transcript or download a copy. Sponsor: BMC Software. Join Danielle Bailey and Alec Davis at Dreamforce 2012 Sept. 18-21 in San Francisco. The next BriefingsDirect discussion examines how two … Continue reading

Posted in BMC Software, data center, ERP, Help desk, Information management, mobile computing, professional services, Salesforce.com | Tagged , , , , , , , | Leave a comment