Category Archives: CRM

Delivering a new breed of patient access best practices requires an alignment of people, process, and technology

Learn how caregiver organizations on-board patients to improve how those patients perceive their total healthcare experience Continue reading

Posted in artificial intelligence, Business intelligence, Cloud computing, contact center, CRM, electronic medical records, Enterprise transformation, healthcare, Identity, machine learning, professional services, Security, supply chain, User experience | Tagged , , , , , , , , , , | Leave a comment

Retail gets a makeover thanks to data-driven insights, edge computing, and revamped user experiences

The next BriefingsDirect Voice of the Customer vertical industry disruption solutions interview explores how intelligence, edge computing, and a rethinking of the user experience come together to give retailers a business-boosting makeover. We’ll now learn how Deloitte and Hewlett Packard … Continue reading

Posted in application transformation, artificial intelligence, big data, Business intelligence, Business networks, Cloud computing, CRM, data analysis, Deloitte, Enterprise architect, enterprise architecture, Enterprise transformation, Hewlett Packard Enterprise, Internet of Things, Mobile apps, mobile computing, Networked economy, retail, social media, User experience | Tagged , , , , , , , , , , , | Leave a comment

Awesome Procurement —Survey shows how business networks fuel innovation and business transformation

The next BriefingsDirect digital business insights interview explores the successful habits, practices, and culture that define highly effective procurement organizations. We’ll uncover unique new research that identifies and measures how innovative companies have optimized their practices to overcome the many … Continue reading

Posted in Ariba, artificial intelligence, big data, Business intelligence, Business networks, Cloud computing, CRM, data analysis, Enterprise transformation, ERP, Information management, machine learning, Networked economy, procurement, SAP, SAP Ariba, Security, Spot buying | Tagged , , , , , , , , , , , | Leave a comment

Why business apps design must better cater to consumer habits to improve user experience

The next BriefingsDirect technology innovation thought leadership discussion focuses on new user experience demands for applications, and the impact that self-service and consumer habits are having on the new user experience design. As more emphasis is placed on user experiences … Continue reading

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Big data’s big payoff arrives as customer experience insights drive new business advantages

The power of big data technology is being successfully applied to understanding such complex unknowns as consumer sentiment and even intent. And that understanding then vastly improves how retailers and myriad service providers manage their users’ experiences — increasingly in … Continue reading

Posted in big data, CRM, HP, HP Vertica, social media | Tagged , , , , , , , , , , , | Leave a comment

CRM data integration provider Scribe boosts cloud offering with GUI synchronization services, developer program for connectors

Scribe Software, a customer relationship management (CRM) data integration provider, will launch next week Scribe Online Synchronization Services (SYS), the second major service delivered on the Scribe Online cloud integration platform. According to the Manchester, NH-based company, Scribe Online provides … Continue reading

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