Category Archives: contact center

Business readiness provides an agile key to surviving and thriving in these uncertain times

Just as the nature of risk has been a whirling dervish of late, the counter-forces of business continuity measures have had to turn on a dime as well. What used to mean better batteries for servers and mirrored, distributed datacenters has recently evolved into … Continue reading

Posted in artificial intelligence, Citrix, Cloud computing, contact center, Cyber security, Data center transformation, disaster recovery, Information management, Internet of Things, Microsoft, mobile computing, risk assessment, Security, supply chain, User experience, vdi | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Delivering a new breed of patient access best practices requires an alignment of people, process, and technology

Learn how caregiver organizations on-board patients to improve how those patients perceive their total healthcare experience Continue reading

Posted in artificial intelligence, Business intelligence, Cloud computing, contact center, CRM, electronic medical records, Enterprise transformation, healthcare, Identity, machine learning, professional services, Security, supply chain, User experience | Tagged , , , , , , , , , , | Leave a comment

Bridging the educational divide–How business networks level the playing field for those most in need

The next BriefingsDirect panel discussion explores how Step Up For Students (SUFS), a non-profit organization in Florida, has collaborated with SAP Ariba to launch MyScholarShop, a digital marketplace for education that bridges the information gap and levels the playing field … Continue reading

Posted in Ariba, Business networks, Cloud computing, contact center, Enterprise transformation, healthcare, Networked economy, procurement, professional services, risk assessment, SAP, SAP Ariba, social media, Software, User experience | Tagged , , , , , , , , , , , , | 1 Comment

How confluence of cloud, UC and data-driven insights newly empowers contact center agents

The next BriefingsDirect customer experience insights discussion explores how Contact center-as-a-service (CCaaS) capabilities are becoming more powerful as a result of leveraging cloud computing, multi-mode communications channels, and the ability to provide optimized and contextual user experiences. More than ever, … Continue reading

Posted in artificial intelligence, big data, Business intelligence, Business networks, Cloud computing, contact center, data analysis, data center, Enterprise transformation, Help desk, machine learning, managed services, professional services, User experience | Tagged , , , , , , , | Leave a comment