Monthly Archives: May 2014

Big data’s big payoff arrives as customer experience insights drive new business advantages

The power of big data technology is being successfully applied to understanding such complex unknowns as consumer sentiment and even intent. And that understanding then vastly improves how retailers and myriad service providers manage their users’ experiences — increasingly in … Continue reading

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Modern supply chains — How innovative sellers engage customers in entirely new ways

The next BriefingsDirect case study interview explores the new face of customer engagement and procurement modernization by examining how MSC Industrial Supply is improving how they define and relate to their customers in the manufacturing sector. MSC has been using … Continue reading

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Microsoft SharePoint at a crossroads — opportunities and challenges abound for users to advance productivity

The next BriefingsDirect panel discussion explores one of the most broadly deployed collaboration platforms, Microsoft SharePoint, to determine how it’s rapidly evolving from local network portal roots into the new cloud and mobile era. Delivering information as an actionable asset … Continue reading

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Dynamic discounting allows American Electric Power to bring new efficiency to procurement terms

The next BriefingsDirect case study interview explores how American Electric Power improves their financial processes and buying operations using Ariba Dynamic Discounting. It turns out that a real-time business-process approach to billing, ordering and settlement terms between buyers and sellers … Continue reading

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How healthcare SaaS provider PointClickCare masters quality and DevOps using cloud ITSM

Listen to the podcast. Find it on iTunes. Read a full transcript or download a copy. Sponsor: HP. Healthcare SaaS application developer PointClickCare has had to manage high growth while maintaining even higher quality of services delivery demands amid constant up-time … Continue reading

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